Citidogs Creche (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.citidogs-creche.co.uk (the “Site”) or use our services.

1. Information We Collect

a. Personal Information: We may collect personal information that you provide directly to us when you contact us through the Site, such as your name, email address, phone number, and any other details you choose to share.

b. Non-Personal Information: We may also collect non-personal information automatically when you interact with our Site, such as your IP address, browser type, operating system, and browsing patterns.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services.
• Respond to your inquiries and provide customer support.
• Improve our Site and services based on your feedback.
• Send you updates, newsletters, and promotional materials (if you have opted in to receive them).
• Comply with legal obligations and protect our legal rights.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in operating our Site and providing our services, as long as those parties agree to keep this information confidential.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us understand how visitors use our Site and improve its performance.

You can choose to disable cookies through your browser settings, but please note that some features of our Site may not function properly if cookies are disabled.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to any inaccurate or incomplete information.
• Request the deletion of your personal information, subject to certain exceptions.
• Withdraw your consent for us to process your personal information, where consent was obtained.

To exercise any of these rights, please contact us using the contact details provided below.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: enquiries@citidogs-creche.co.uk

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By using our Site, you consent to the terms of this Privacy Policy. Thank you for trusting Citidogs Creche with your information.